Customer Relationship Management (CRM)

Customer relationship management (CRM) is a technology that allows any business of any size to collect, analyze, and retrieve all of the vital information associated with its customer base and utilize it for increasing business revenues.

Our CRM software enables your business to better manage customer interactions, provide support, and maintain relationships through reliable systems and processes. It also integrates organizational processes across marketing, sales, and customer service with functionalities and features that can strategically serve key initiatives across all business processes and departments.

Improved informational organization
CRM leads to improved analytical data and reporting
Streamlined processes through automation
Actionable insights into business performance & behavior
Drive and enhance sales productivity

Online Learning Portal (OLP)

A learning management system (OLP) is a software application that provides the framework that handles all aspects of the learning process – administration, documentation, tracking, reporting and delivery of learning and training programs.

OLP

At Navitus, our comprehensive OLP can do everything from identifying and assessing individual and organizational learning goals along with tracking progress toward meeting these goals and collecting and presenting data for supervising the learning process. In addition to delivering content, our OLP can also handle such things as registering for courses and course administration.

Student & Instructor Dashboard Quizzes & Assessment
Lesson management – Video lessons (supports for multiple format e.g. mp4, youtube, vimeo etc.)
Support for multiple quiz format : fill in the blanks, single choice, multiple choice, true/false, essay type
Course Administration – Review and Rating system, Course Duration, Course Booking, Progress Tracking

Idea Management System (IMS)

Idea management is an organized procedure of gathering great ideas, identifying the best of them, sorting valuable insights and implementing them within the organization. Ideas can be about implementing new products, ways to improve business processes, cost savings, maximize efficiencies and more.

IMS

In this model, employees bring up new ideas against the business challenges posed and place them into a transparent system. Top core team of organization will then be notified of the idea posted. After basic evaluation of the idea, core team and respective employee work collectively to advance it further. If an idea isn’t appropriate, then the no-go decision is announced to employee automatically using the idea management system by changing the status against it. Once an idea is accepted by panel members, the idea may be developed as an ongoing/existing project. The project lead will be made responsible for updating the status of the idea to the respective employee.

Capture employee’s ideas in customizable forms
Powerful evaluation workflow processes
Quickly capitalize on the best ideas
Promote greater transparency and collaboration on ideas

Human Resource Management (OHRM)

Human resource management is a contemporary, umbrella term used to describe the management and development of employees in an organization. Human resource management involves overseeing all things related to managing an organization’s human capital.

OHRM

Human resource management is focused on a number of major areas, including: Recruiting and staffing, Compensation and benefits, Training and learning, Labor and employee relations and Organization development.

Managing job recruitment, selection, and promotion
Developing, promoting, and enforcing personnel policies
Developing and overseeing employee benefits and wellness programs
Promoting employee career development and job training and orientation programs for new hires

Ticket Management System (TMS)

TMS is a software program that enables organizations to resolve their internal IT support queries by managing and streamlining the process of issue resolution. They handle individual elements called tickets that provide a context of what issue the requester is facing, along with other data like category, priority, etc.

Raised by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing software where they are categorized, prioritized, and assigned to different agents according to the organizational norms. The agents then analyze these tickets and suggest appropriate fixes or workarounds and resolve the issue. As a central repository of all these tickets, an IT Ticketing Software helps in providing the context of the issue history and its resolution.

A Centralized repository for requests
A means of tracking communications between requestors and support agents.
Provide data for reporting and analytics
Self-service ticket creation web forms for requestors